SmallBizGenius Analysis
RVshare is an online marketplace connecting RV owners with renters, offering a wide selection of recreational vehicles for various travel needs. While many customers praise RVshare's helpful customer service and user-friendly platform, others report issues with hidden fees, claim resolutions, and inconsistent RV quality.
Category Breakdown
Scores based on analysis of 272 recent reviews
Customer Service
8.5/10Many reviewers praise RVshare's customer service, highlighting agents who are patient, knowledgeable, and efficient in resolving issues. Specific agents like Kyle, Casey, Joy, and Glenn are frequently mentioned for their exceptional service.
45 reviews mention thisFees and Pricing Transparency
3.5/10Several reviewers complain about hidden fees that significantly increase the rental cost, making the overall experience less transparent. These fees are often unexpected and not clearly disclosed during the initial booking process.
18 reviews mention thisClaim Resolution and Insurance
4.0/10Some reviewers, particularly RV owners, express frustration with RVshare's claim resolution process, citing difficulties in getting reimbursed for damages caused by renters. They feel that RVshare does not adequately protect owners in these situations.
12 reviews mention thisRV Condition and Accuracy
5.0/10A few reviewers report that the RV they rented was not in the condition advertised, with issues such as old tires, broken windows, and malfunctioning systems. This discrepancy between the listing and the actual RV leads to dissatisfaction.
8 reviews mention thisWebsite and App Usability
7.0/10Some reviewers find RVshare's website and app easy to use and navigate, particularly when making reservations or contacting customer service. The intuitive interface is appreciated by both renters and owners.
6 reviews mention thisPros & Cons
What Customers Love
"Everyone that I've spoken to in your company has given Outstanding Customer Service. It's amazing how one company can run so smoothly without on hiccup."
"The UX is much more intuitive than Outdoorsy."
"Well i original had reservation for a Wolf pup because I finally found my dream RV a 30 ft RB Airstream"
"I had a customer for which the overage payment failed. Hall L and Lennox G were both very helpful with explaining the process and then contacting the customer and assisting the customer with paying"
"Unlike my experience with Outdoorsy, RVshare answered the phone!"
Common Complaints
"BUT, RV Share itself lacks any transparency. A, $125 a nite, 6 nite rental quickly became $1,662.46"
"We were owners of an RV listed on RVshare...renter wrecked our RV and caused $18,000 in damage...RVshare told us it was up to us to collect the deductible from the renters, and they offered no help at all."
"The RV was in very bad condition and did not reflect the description at all. Old tires, broken ceiling window, full & clogged black water tank, lots of personal clutter, every surface was sticky..."
"What a joke! The customer service and communication are terrible. Don't expect anyone at this company to help you with an rv rental."
"Tried to reserve an RV through their website, but the process was misleading...canceling cost me a $65 fee—even though approval happened almost a full day after I booked."
Common Questions About Rvshare
Answers derived from customer review patterns
Is RVshare legit and trustworthy?
RVshare is a legitimate platform that connects RV owners and renters, but experiences vary widely. While many users report positive experiences with helpful customer service and a user-friendly platform, a significant number of reviewers express concerns about hidden fees, difficulties in resolving damage claims, and inconsistencies in RV quality. Some owners also feel unprotected by RVshare's policies when dealing with renter-caused damages. It's essential to carefully review the rental agreement, insurance policies, and RV condition before committing to a rental.
Based on 45 reviewsDoes RVshare have good customer service?
RVshare's customer service receives mixed reviews. Many reviewers praise the helpfulness, patience, and knowledge of specific customer service agents, highlighting their ability to resolve issues efficiently. However, some reviewers report difficulties in getting timely responses or satisfactory resolutions, particularly when dealing with complex issues like damage claims or payment disputes. The quality of customer service appears to be inconsistent, with some users having exceptional experiences and others facing frustration.
Based on 45 reviewsIs RVshare worth it for small business owners?
For small business owners with RVs to rent, RVshare can be a viable platform for generating income. However, it's crucial to weigh the potential benefits against the risks. Owners should carefully consider the insurance options, understand the claim resolution process, and be prepared to handle potential damages or disputes with renters. The platform's fees and policies can also impact profitability, so it's essential to factor those into the decision-making process. Owners should also consider alternative platforms like Outdoorsy and RVezy.
Based on 15 reviewsWhat are the common complaints about RVshare?
The most common complaints about RVshare revolve around hidden fees, difficulties in resolving damage claims, and inconsistencies in RV condition. Reviewers often report unexpected fees that significantly increase the rental cost, making the overall experience less transparent. Additionally, some RV owners express frustration with the claim resolution process, citing difficulties in getting reimbursed for damages caused by renters. A few renters have also reported that the RV they rented was not in the condition advertised, leading to dissatisfaction.
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